At Learn To Ace, we strive to provide high-quality educational services through our live classes. We understand that sometimes unforeseen circumstances may arise. This Refund Policy outlines the conditions under which we may offer refunds. Please read this policy carefully before purchasing any of our services.
1. General Policy
Learn To Ace maintains a no-refund policy for all purchases of live classes. By completing a purchase on our website, you acknowledge and agree that all sales are final, and no refunds will be issued except under specific circumstances as outlined below.
2. Exceptions to the No-Refund Policy
2.1 Class Cancellations
If a class is cancelled by Learn To Ace due to unforeseen circumstances such as instructor unavailability, technical issues, or other reasons, we will offer the following options to affected students:
2.2 Significant Technical Issues
If you experience significant technical issues that prevent you from accessing or participating in a live class, and these issues are caused by Learn To Ace’s platform or services, you may be eligible for a refund or class credit. To qualify, you must:
2.3 Exceptional Circumstances
In rare and exceptional circumstances, Learn To Ace may consider refund requests on a case-by-case basis. Such requests must be submitted in writing to info@learntoace.in within 24 hours of the class start time. The decision to issue a refund under exceptional circumstances is at the sole discretion of Learn To Ace.
3. How to Request a Refund
To request a refund under the conditions outlined above, please follow these steps:
Our support team will review your request and respond within 5 business days.
4. Refund Processing
If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card issuer to post the refund to your account.
5. Contact Information
For any questions or concerns about this Refund Policy, please contact us:
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
At Learn to Ace, we focus on technique-driven learning and offer tailor-made tuition to meet the needs of every student. We offer one-to-one tutoring to students from Grades 1 to 12 to help them excel academically and personally.
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